Legal regulations

Legal Provisions

TERMS OF SALE AND COOPERATION WITH NLA SYSTEMS SP. Z O.O.

§ 1 – General Provisions

1. These provisions define the terms of sale of products and provision of services by NLA Systems Sp. z o.o. with its registered office in Bydgoszcz, ul. Fordońska 24B (KRS 0001112242, NIP 9532804488), hereinafter referred to as the "Seller".

2. These provisions apply to all transactions carried out via the website www.nla-systems.com, the store metatronstore.com, advertising portals, direct commercial contacts and other forms of cooperation.

3. Placing an order, collecting a product, participating in training or signing a contract constitutes full and unconditional acceptance of these provisions.

§ 2 – Type of Devices and Scope of Liability

1. Products offered by the Seller, including METATRON, Plasma Therapy, Plasma Connect and PT-3, are not medical devices within the meaning of the Act of 20 May 2010 on medical devices.

2. These devices are not intended for diagnosing, treating, preventing or monitoring health conditions within the meaning of academic medicine.

3. The Buyer acknowledges that all decisions regarding the use of the device are made independently and at their own risk, in accordance with applicable laws in Poland and the European Union.

4. The Seller shall not be liable for consequences resulting from the use of products in a manner inconsistent with their intended purpose, instructions or applicable law.

§ 3 – Warranty

1. Products are covered by a warranty for a period of 12 months from the date of delivery or signing of the acceptance protocol.

2. The following are excluded from the warranty:

• consumable parts (lamps, housings, cables, cushions, fuses, covers, etc.),
  
• damage resulting from unauthorized repairs, modifications or interference with the device,
  
• transport damage resulting from improper packaging or lack of shipment insurance.

3. In the case of a warranty repair, the Buyer is obliged to send the shipment insured, marked "handle with care", for the value indicated on the gross proof of purchase.

§ 4 – Limitation of Liability

1. The Seller does not guarantee the results achieved using the device and shall not be liable for side effects, financial losses, business interruptions or indirect damages related to the use of the device.

2. The Buyer agrees to use the products at their own risk. Third parties using the device with their consent shall not be entitled to pursue claims against the Seller.

3. The Buyer confirms that they understand the nature and purpose of the devices offered by the Seller and that they do not constitute a substitute for medical procedures in accordance with current medical knowledge.

§ 5 – Withdrawal from the Contract

1. The Buyer who is a consumer has the right to withdraw from the contract within 14 days from the date of receipt of the goods.

2. In the event of withdrawal from the contract, each commenced day of product use from the 15th day shall be treated as a rental at the rate of PLN 150 gross per day.

3. The return of goods must be made in full, in an undamaged condition and in appropriately secured and insured packaging.

4. Costs of additional services, configuration, training, activation, calibration and travel costs are non-refundable.

§ 6 – Exclusion of the Right of Withdrawal

1. In accordance with Art. 38, point 13 of the Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2020, item 287), the consumer is not entitled to the right of withdrawal from the contract:

• in the case of delivery of digital content not supplied on a tangible medium, if the performance has commenced with the express consent of the consumer and after informing them of the loss of the right of withdrawal,
  
• in the case of provision of services that have been fully performed with the consent of the consumer before the expiry of the withdrawal period,
  
• after the commencement of training, configuration, calibration or advisory services,
• in the case of commencement of device rental.

The above provisions constitute the implementation of Directive 2011/83/EU of the European Parliament and of the Council of 25 October 2011 on consumer rights.

§ 7 – Buyer's Obligations

1. The Buyer undertakes to use the devices in accordance with the instructions, regulations and applicable law.

2. The Buyer shall not advertise or suggest that the devices offered by the Seller have diagnostic, therapeutic or curative properties within the meaning of healthcare service regulations.

§ 8 – Declaration

1. Upon each conclusion of a sales contract, signing of an acceptance protocol, commencement of training or undertaking any other form of cooperation, the Buyer is required to personally sign a declaration in which they:

• confirm that they have read these provisions and accept them without reservations,
  
• waive all claims against the Seller and its affiliated entities, both present and future, that may arise from the purchase, use or further distribution of products.
  

§ 9 – Liability for Marketing Activities

1. The Buyer bears sole responsibility for all advertising, promotional and informational activities related to the devices offered by the Seller, in particular for suggesting their effectiveness in the field of health.

2. In the event of a violation of law by the Buyer or persons acting with their consent, the Buyer shall bear full civil, administrative and financial liability.

3. No claims against the Seller may arise from the Buyer's actions consisting of attributing health, therapeutic or medical properties to the devices.

§ 10 – Final Provisions

1. All disputes shall be resolved by the court having jurisdiction over the Seller's registered office.

2. The provisions may be updated in connection with changes in legislation – the current version is available at www.nla-systems.com.

3. These provisions constitute an integral part of every contract concluded with the Seller, regardless of the form of transaction.

§ 11 – Security Provisions

1. NLA Systems Sp. z o.o. declares that all information provided to the Buyer orally, in writing or electronically as part of presentations, commercial discussions, training, instructions, advertising or informational materials is of an informational nature only and does not constitute medical, diagnostic or therapeutic advice.

2. All training materials, operating instructions, graphics, presentations and know-how provided to the Buyer constitute the intellectual property of the Seller and may not be copied, modified, distributed or made available to third parties without the written consent of the Seller.

3. The Buyer undertakes not to use the Seller's trademarks, trade names, logos, product names or advertising materials in a manner suggesting a connection with therapeutic, diagnostic or medical activities.

4. In the event of unlawful dissemination by the Buyer of content suggesting the effectiveness of devices for medical purposes or damaging the company's reputation, the Seller reserves the right to immediately terminate the contract, pursue compensation claims and notify the relevant supervisory authorities.

5. The Buyer is not authorized to act on behalf of NLA Systems Sp. z o.o., make declarations of intent, grant warranties or take other actions that may have legal consequences for the Seller.

6. The Buyer undertakes to immediately inform the Seller of any use of the device that may lead to the initiation of legal or administrative proceedings against either party.