Statute

ONLINE STORE REGULATIONS
www.nla-systems.com | www.metatronstore.com

§1

General provisions

  1. These regulations define the rules for using the online store operated by:
    NLA SYSTEMS Limited Liability Company
    with its registered office in Bydgoszcz, ul. Wojska Polskiego 65A/108, 85-825 Bydgoszcz
    KRS: 0001112242, NIP: 9532804488, REGON: 528969100
    hereinafter referred to as the "Seller".

  2. The store operates at the following addresses: www.nla-systems.com , www.metatronstore.com and on all social media channels, such as Facebook, Instagram, Telegram, where the managing entity is NLA SYSTEMS Spółka z ograniczoną odpowiedzialnością.

  3. The Buyer placing the order accepts these regulations. The Buyer has no right to unilaterally change the provisions of the regulations. Any changes must be made in writing under penalty of nullity.

  4. The presented content, descriptions, graphics and documents are protected by copyright. Copying, distributing or using them without the written consent of the Seller is prohibited.

  5. The information posted on the store's website does not constitute a commercial offer within the meaning of Article 66 of the Civil Code.

§2

Definitions

  1. Buyer – a natural person, legal person or organizational unit making a purchase.

  2. Product – any form of provision offered by the Seller, in particular: a movable item, software, training, IT service, consultation, service.

  3. Sales agreement – ​​an agreement concluded at a distance between the Seller and the Buyer.

  4. Working day – any day from Monday to Friday, excluding public holidays.

§3

Orders

  1. Prices in the store are given in Polish zloty and are gross prices.

  2. An order is placed via the form on the website.

  3. The Seller is not responsible for the Buyer's errors when placing the order.

  4. After placing the order, the Buyer receives an e-mail confirmation.

  5. The Seller reserves the right to cancel the order in the event of unavailability of the goods, without any obligation to provide compensation.

§4

Payment and delivery

  1. Accepted forms of payment: bank transfer, electronic payments, cash on delivery (if available).

  2. Shipping costs are included in the price of the Product and are determined on the basis of the lowest prices according to the current price list of Poczta Polska.

  3. In the case of a return shipment, the Buyer is obliged to insure it for exactly the same value as the gross price of the returned goods. Failure to meet this condition may result in the Seller's lack of liability for the destruction or loss of the goods.

  4. In the event of personal delivery of the Product by the Seller to the Buyer, an additional transport cost of PLN 1.15 per kilometer is charged , calculated in both directions. This cost is not refundable in the event of withdrawal from the contract and is deducted from the amount to be refunded.

§5

Warranty and Liability Exclusions

  1. The products are covered by a 12-month warranty from the date of delivery of the goods.

  2. The warranty does not cover consumable items such as: lamp, cover, USB cable, case, fuses, headphone cushions, etc.

  3. The warranty becomes invalid in the event of: ◦ any modification of the Product, ◦ interference with the Product by unauthorized persons, ◦ any attempts to repair the Product by unauthorized persons, ◦ tearing off the warranty sticker.

  4. The Seller is not liable for indirect or consequential damages (loss of data, profits, business interruptions).

  5. In accordance with art. 2 point 38 of the Act of 20 May 2010 on medical devices, the offered products (including METATRON, Plasma Therapy, Plasma Connect) are not medical devices. They cannot be used for diagnosis or treatment within the meaning of academic medicine.

  6. The seller is not responsible for any side effects resulting from the use of the equipment.

  7. The Buyer uses the purchased products at their own risk and in accordance with their own recommendations. The Seller is not responsible for losses incurred by third parties as a result of the Buyer's use of the product.

§6

Withdrawal from the contract and returns

  1. A buyer who is a consumer may withdraw from the contract within 14 days of receiving the product.

  2. Withdrawal must be sent in writing to the Seller's address or by e-mail.

  3. In the event of withdrawal from the contract, the time of using the product is treated as a lease in the amount of PLN 150 for each commenced day of use beyond the 14th day , counted from the date of receipt of the product by the Buyer.

  4. Travel costs incurred by the Seller are non-refundable.

  5. The product must be returned with full equipment and in non-deteriorated condition.

§7

Exclusions to the right of withdrawal

The right of withdrawal does not apply in the event of:

  1. conducted software training,

  2. software license or personalization activation,

  3. calibration, installation, configuration of devices,

  4. travel costs, technical advice, service,

  5. equipment rental.

§8

Complaints

  1. Complaints must be submitted in writing or by email.

  2. If the complaint is accepted, the Seller will repair, replace or refund the money.

  3. Complaints are considered within 14 working days.

  4. In the case of a complaint shipment, the Buyer is obliged to send the shipment with insurance and the markings "handle with care" and "top/bottom".

§9

Privacy Policy

  1. The administrator of personal data is NLA SYSTEMS Sp. z o. o.

  2. Data is processed in accordance with the GDPR and is not made available to third parties except as required by law.

  3. Details of processing can be found in the Privacy Policy published on the store's website.

§10

Final provisions

  1. In matters not regulated by these regulations, the provisions of the Civil Code and the Consumer Rights Act shall apply.

  2. In the case of unregulated matters that are not directly resolved by the Civil Code, the competent court to hear the dispute is the District Court in Bydgoszcz.

  3. The Regulations are effective from the date of publication and may be changed only by the Seller in writing.